Frequently Asked Questions

Q: Why do I need a website?

A: A professional website can provide an invaluable and inexpensive way to market your practice, and is becoming a must for any practitioner today. The use of the internet by consumers to find information is expanding dramatically everyday.

Q: Can having my own website save me time?

A: Having your own website can save you and your staff countless hours having to explain your services, give directions and office hours, explain insurance coverage, etc. Also, by listing the conditions your practice can treat, people can find out about coming to see you for conditions they were not even considering for Oriental Medicine.

Q: I have a local practice. Isn't the Internet for searching all over the world?

A: Actually, the Internet has now become one of the main ways of finding information and for seeking practitioners. With our experience, people seeking acupuncture services in your area will be able to find you and read about your practice. This is a huge competitive advantage over other practitioners without websites.

Q: Why get a website through us?

A: Provides a great way to get new referrals. Being acupuncturists ourselves, our extensive knowledge of both the needs of acupuncturists and our expertise of marketing on the Internet creates the perfect mix to get your message out, at a very inexpensive and affordable cost. The templates provided to you were specifically created to meet the needs of an acupuncture/Oriental Medicine practice.

Q: What would it cost me to create my own website?

A: Building a website can cost several thousand dollars, and it may not provide the outreach and marketing expertise we include in our basic package. Just having a website does not mean someone can find you. Usually our basic configuration is sufficient for you to rank highly.

Q: Do I need to know anything about computers?

A: No, for a basic site, you just need to be able to log onto the Internet and know how to type. We can do all the rest.

Q: What if I need assistance setting up my website?

A: We provide live phone support during our office hours at no additional charge to help get your website up and running.

Q: What if I want to make changes to my website?

A: We have designed these websites to allow you to change any of your text, select the link buttons that describe your practice (for example, some practitioners accept insurance so would want a button in the menu to lead to an insurance plan page). You can also customize the website colors, font style, and select from a growing library of images we offer.

Q: How do I get the images I want into my website?

A: If you have a scanner, you can scan the picture for the website. We'll provide specific instructions. We'll also scan up to 3 images for you at no charge and load them onto your site

Q: How do I get referrals:?

A: There are a number of ways our program can generate referrals for your practice.

Q: Can I get a different website design made for my website?

A: Yes, we provide customization services priced on a project by project basis.

Q: What does "Search Engine" submission mean?

A: In order for your website to appear when a person enters words such as acupuncture and your city or county, your site needs to be submitted to the major search engines as well as have the keywords located in the correct places within your website. We provide this service for free. It may take a month for the search engines to pick up your site.

Q: Does that guarantee that I'll show up on page one?

A: No. However, since your most important keywords are your location and your modality, for most customers the initial keywords that we will set up for you will rank you very highly. In more competitive markets, such as for large cities where there are many acupuncturists, some extra custom 'tweaking' may be needed. We will also help you set up a Google Local account. In addition you'll get a ranking boost because we provide remote links to your site from our very well ranked sites.

Q: What is a "Domain Name"?

A: This is the specific address (also referred to as URL) of your website that people would key into the computer in order to find you. These names typically start with www. and end in .com. So, for example, if your practice is called East West Clinic, your URL could be www.eastwestclinic.com. This address has to be submitted and reserved for you (if it is available). We provide this service for you for at no charge for as long as you are part of our program. This registration has to be renewed each year. You'll want to be sure that you add this url as well as your email address to your letterhead, business cards, and any brochures that you supply to patients.

Q: Can I sell products on my website?

A: Yes, we can set up Paypal for you, or if you need a full-featured store, we can recommend an excellent programmer. Note: Paypal no longer requires that the purchaser have a Paypal account.

Q: How do I pay the monthly charge?

A: We will bill your credit card on file each month you are on our program. If you do not have a credit card, you can prepay 6 months at a time by check or money order.

Q: Can I discontinue my service at any time?

A: Yes, just let us know.