Questions & Answers


Q: Why do I need a website?

A: A professional website is an invaluable and inexpensive way to market your practice, and is essential for any practitioner today to keep up with the competition and to enable potential customers to find out about your practice.

Q: Can having my own website save me time?
A: Having your own website can save you and your staff countless hours having to explain your services, give directions and office hours, explain insurance coverage, etc. Also, by listing the conditions your practice can treat, people can find out about coming to see you for conditions they were not even considering for Oriental Medicine.

Q: I have a local practice. Isn't the Internet for searching all over the world?

A: Actually, the Internet has now become the main way of potential customers to find practitioners locally where they live. .Without a well designed and written website, you are at a significant disadvantage to your competition who are savvy enough to take advantage of Internet marketing.

Q: Why get a website through us?

A: Our team includes a combination of licensed acupuncturists and Internet marketing experts who understand your needs and work diligently to help you create the best website for your practice. Our extensive knowledge of both the needs of acupuncturists and our expertise of marketing on the Internet creates the perfect mix to get your message out, at a very inexpensive and affordable cost.

Q: What would it cost me to create my own website?

A: Building a website can be very costly and can be a hurdle for many very small businesses. Our goal has been to make a your website very affordable and an effective marketing tool for your practice.

Q: Do I need to know anything about computers?

A: Not for a basic site. You just need to be able to log onto the Internet and know how to type. We can do all the rest.

Q: What if I need assistance setting up my website?

A: We provide live phone support during our office hours at no additional charge to help get your website up and running.

Q: What if I want to make changes to my website?

A: We have designed these websites to allow you to change any of your text, select the link buttons that describe your practice (for example, some practitioners accept insurance so would want a button in the menu to lead to an insurance plan page). You can also customize the website colors, font style, and select from a growing library of images we offer.

Q: How do I get my own images into my website?

A: If you have a scanner, you can scan the picture for the website. We'll provide specific instructions. We'll also scan up to 3 images for you at no charge and load them onto your site

Q: How do I get referrals:?

A: There are a number of ways our program can generate referrals for your practice. We would be happy to discuss this with you further.

Q: Can I get a different website design made for my website?

A: Yes, we provide customization services priced on a project by project basis.

Q: What does "Search Engine" submission mean?

A: In order for your website to appear when a person enters words such as acupuncture and your city or county, your site needs to be submitted to the major search engines as well as have the keywords located in the correct places within your website. We provide this service for free. It may take a month for the search engines to pick up your site in areas not strongly competitive. For competitive areas where there are a number of acupuncturists with practices, separate search engine optimization efforts may be needed which we would be happy to discuss with you further.

Q: Does that guarantee that I'll show up on page one?

A: No. However, since your most important keywords are your location and your modality, for most customers the initial keywords that we will set up for you will rank you very highly. In more competitive markets, such as for large cities where there are many acupuncturists, some extra custom 'tweaking' may be needed. We will also help you set up a Google Local account. In addition you'll get a ranking boost because we provide remote links to your site from our very well ranked sites.

Q: What is a "Domain Name"?

A: This is the specific address (also referred to as URL) of your website that people would key into the computer in order to find you. These names typically start with www. and end in .com. So, for example, if your practice is called East West Clinic, your URL could be www.eastwestclinic.com. This address has to be submitted and reserved for you (if it is available). We provide this service for you for at no charge for as long as you are part of our program. This registration has to be renewed each year. You'll want to be sure that you add this url as well as your email address to your letterhead, business cards, and any brochures that you supply to patients.

Q: Can I sell products on my website?

A: Yes, we can set up PayPal for you, or a full-featured store if needed. PayPal no longer requires that the purchaser have a PayPal account.

Q: How do I pay the monthly charge?

A: We will bill your credit card on file each month you are on our program. If you do not have a credit card, you can prepay 6 months at a time by check or money order.

Q: Can I discontinue my service at any time?

A: Yes, just let us know.


Q: Who owns my domain name?
A: You do. In the event you decide in the future not to continue using our services, we will transfer your domain name to your own free godaddy.com account. We own the template designs unless you paid for a unique customized website in which the template is yours to keep.


Q: Do you also do websites for other practitioner specialties?
A: Yes, we have a wide range of other practitioners using our services including chiropractors, massage therapists, reiki practitioners, optometrists and other therapists.




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